WIOM <> ENZO LAB

WIOM <> ENZO LAB

User-First Approach to Plan Migration 42.9% Migration Success

User-First Approach to Plan Migration 42.9% Migration Success

INTRODUCTION

INTRODUCTION

Wiom serves over 100,000 households
in Delhi NCR.

Wiom serves over 100,000 households in Delhi NCR.

Wiom serves over 100,000 households in Delhi NCR.

Wiom is dedicated to democratizing unlimited internet access by providing affordable home broadband services tailored for Bharat users.

Wiom is dedicated to democratizing unlimited internet access by providing affordable home broadband services tailored for Bharat users.

The Growing Need for Reliable Internet in India

821 Million

Internet users in 2023 (3% growth YoY).

CHALLENGE

CHALLENGE

Migrating Bharat users to a costlier plan

Migrating Bharat users to a costlier plan

Who are Bharat Users?

The internet is no longer a luxury it’s a necessity, even in smaller towns. Wiom is bridging the gap by making affordable, unlimited broadband accessible to Bharat households.

Who are Bharat Users?

The internet is no longer a luxury it’s a necessity, even in smaller towns. Wiom is bridging the gap by making affordable, unlimited broadband accessible to Bharat households.

Who are Bharat Users?

The internet is no longer a luxury it’s a necessity, even in smaller towns. Wiom is bridging the gap by making affordable, unlimited broadband accessible to Bharat households.

Wiom’s users are primarily first-time broadband internet users living in Delhi NCR, many of whom have migrated from smaller cities. Their limited digital experience makes affordability and simplicity key factors in their payment decisions.

Wiom’s users are primarily first-time broadband internet users living in Delhi NCR, many of whom have migrated from smaller cities. Their limited digital experience makes affordability and simplicity key factors in their payment decisions.

How do we encourage users to switch without disrupting their experience or making them feel pressured?

OUR APPROACH

OUR APPROACH

A User-Centered Strategy

A User-Centered Strategy

Bharat users value simplicity and cost-effectiveness. Many are first-time digital users, cautious about financial decisions.

Bharat users value simplicity and cost-effectiveness. Many are first-time digital users, cautious about financial decisions.

Instead of leading with pricing, we shifted the focus to benefits, This behavioral shift in messaging ensured users saw the plan as an opportunity, not an expense.

OUR APPROACH

OUR APPROACH

Defining Migration Triggers:
When to Nudge Users?

Defining Migration Triggers:
When to Nudge Users?

Timing matters.

We identified two key moments when users would be most receptive to the plan upgrade:

Timing matters.

We identified two key moments when users would be most receptive to the plan upgrade:

Restart Fee Trigger:

Targeted users delaying recharge for 7+ days. Highlighted financial benefits to encourage migration.

Restart Fee Trigger:

Targeted users delaying recharge for 7+ days. Highlighted financial benefits to encourage migration.

Restart Fee Trigger:

Targeted users delaying recharge for 7+ days. Highlighted financial benefits to encourage migration.

Generic Trigger:

A universal banner approach to check the plan’s appeal for all users, regardless Instant benefit.

Generic Trigger:

A universal banner approach to check the plan’s appeal for all users, regardless Instant benefit.

Generic Trigger:

A universal banner approach to check the plan’s appeal for all users, regardless Instant benefit.

Instead of leading with pricing, we shifted the focus to benefits, This behavioral shift in messaging ensured users saw the plan as an opportunity, not an expense.

OUR APPROACH

OUR APPROACH

Building Trust Through Communication

Building Trust Through Communication

Users don’t like surprises especially when it comes to pricing. We designed a seamless flow that focused on the value proposition of the new Wiom plan while minimising cognitive overload.

Users don’t like surprises especially when it comes to pricing. We designed a seamless flow that focused on the value proposition of the new Wiom plan while minimising cognitive overload.

Familiarity breeds comfort.
The flow mimicked commonly used apps,
ensuring users felt at ease navigating the process.
Performance Highlights
(Key Learnings Over Two Months)

OUR SOLUTION

OUR SOLUTION

Addressing
Visibility & Engagement Gaps

Addressing
Visibility & Engagement Gaps

We launched Migration 2.0 to optimize discovery, engagement, and completion rates.

The goal was to increase daily migration numbers by optimizing communication, trigger placement, and user interaction while addressing key challenges identified in the current flow.

We launched Migration 2.0 to optimize discovery, engagement, and completion rates.

The goal was to increase daily migration numbers by optimizing communication, trigger placement, and user interaction while addressing key challenges identified in the current flow.

We launched Migration 2.0 to optimize discovery, engagement, and completion rates.

The goal was to increase daily migration numbers by optimizing communication, trigger placement, and user interaction while addressing key challenges identified in the current flow.

To ensure every user saw the migration option,
we introduced a mandatory bottom sheet
The previous multi-screen, “story-like” structure was simplified to reduce friction and drop-offs

IMPACT DRIVEN

IMPACT DRIVEN

Redefining Affordable Internet for Bharat

Redefining Affordable Internet
for Bharat

Redefining Affordable Internet for Bharat

WIOM

"Enzo brings rare clarity in chaotic build phases. Their team combines deep user insight with sharp execution, helping us cut friction and improve outcomes fast. They don't just design they think like founders."

Nishit Aggarwal - Founder - WIOM

Impact we drove for our client

+10%

Increase in Auto-Pay adoption

Retention among Auto-Pay users

+10%

Users responded better to long-term benefits vs. one-time incentives.

Improved communication reduced Auto-Pay revocations.

OTHER PROECTS

OTHER PROECTS

Helping businesses reach their goals and solving real-world challenges.

Helping businesses reach their goals and solving real-world challenges.

Get in touch.


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Get in touch.


Stay connected fast.

Get in touch.


Stay connected fast.

Before we begin, we’d like to gain a deeper understanding of your needs. We’ll review your application and arrange a free consultation to provide an estimate.